Commercial Operations

Commercial operations management and distributors are a critical part of the sales ecosystem for UAE businesses. They help companies achieve growth targets and provide on-ground insight into customer behavior across Mainland and Free Zone markets.

Because distributors interact with multiple internal teams such as sales, finance, legal, and logistics, they often face numerous points of contact, which can lead to confusion, dissatisfaction, and escalations. When that happens, commercial operations and sales teams land up resolving operational issues instead of focusing on strategy and market execution.

At the same time, every distributor transaction must align with company policies and group-level compliance expectations. Balancing growth, control, and compliance makes active distributor relationship management essential, and this is where Nexdigm UAE steps in.

Nexdigm UAE uses technology-led, process-driven commercial operations solutions to streamline interactions with distributors. The goal is to maintain robust compliance while enabling smooth commercial activities so that internal teams can focus on the most critical sales and market priorities.

Our Services

• Contract administration
  Ensure distributor contracts are valid, enforceable, and compliant, while helping manage commercial and operational risk.
• Master data management
  Manage creation, updates, and governance of distributor and customer master data in ERP and related systems, with appropriate due diligence.
• Sales order release
  Review orders on hold, validate required documentation and approvals, and support timely order release without compromising controls.
• Cash application
  Apply collections against open invoices promptly to maintain accurate outstanding positions and support better credit visibility.
• Claims processing
  Process distributor claims for trade schemes and sales promotions in a timely and transparent manner.
• Secondary sales data management and reporting
  Use technology and analytics to validate, consolidate, and report secondary sales data, improving visibility and decision-making.
• Distributor-related compliance
  Support adherence to organizational policies covering IT security, inventory practices, quality standards, and other distributor-related controls.

The Nexdigm Advantage

Nexdigm UAE brings together techno-commercial operation management specialists, robust processes, and proven tools to handle large volumes of distributor and third‑party transactions across the region. The expert team supports commercial operations, compliance, and audit readiness for regional businesses and multinationals operating in and from the UAE, enabling internal teams to focus on growth and market execution.

• Improved distributor experience
  Faster claim resolution, clear SLAs, and a single coordination channel make it easier for distributors to work with your organization.
• Tighter credit control and audit readiness
  Rule-based order release, strong documentation, and embedded checks strengthen credit governance and reduce audit observations.
• Continuity without disruption
  Central tracking of contracts and renewals helps prevent lapses that could interrupt distributor supply, incentives, or credit lines.
• Stronger risk oversight
  Independent verification and exception monitoring reduce exposure to revenue leakage, policy breaches, and potential fraud.
• More productive sales teams
  Sales teams spend less time on follow‑ups, disputes, and administrative tasks, and more time driving primary sales and market coverage.
• Focused finance function
  Finance teams are relieved from repetitive transaction processing and can concentrate on analysis, planning, and core F&A responsibilities.