Global Shared Services

Global Capability Centers (GCCs) and Shared Services Centers have moved far beyond cost arbitrage and basic support. They now act as strategic hubs that drive efficiency, innovation, and control for global and regional businesses. From the UAE, organizations can use GCCs to serve multiple markets across the Middle East, Africa, Europe, and South Asia, leveraging the country’s connectivity, infrastructure, and pro-business ecosystem as a base for a global capability center.

Nexdigm UAE works with organizations to reimagine how and where their processes should run within global shared services. The team evaluates your value chain, operating model, and regional footprint to determine which activities must remain close to the business and which can be consolidated into a UAE-anchored GCC. The objective is simple: sharper control, better service levels, and lower cost without compromising agility.

A key strength is Nexdigm UAE’s experience with multilingual operations, supporting delivery in English, Arabic, and other regional and global languages, which is critical for serving diverse markets from a single hub.

How Nexdigm UAE Shapes Your GCC?

• Business process assessment
  Nexdigm UAE conducts a structured review of end-to-end processes and sub-processes to decide what should stay embedded within business units and what can be centralized into a shared services or GCC environment in the UAE, forming the backbone of your global shared services model. This includes evaluating risk, controls, volume, and potential for standardization.
• Defining the engagement model
  Once the target operating model is agreed upon, Nexdigm UAE supports you in building, transitioning, and stabilizing the GCC or shared services platform. This can be a fully owned center, a managed services construct, or a hybrid approach, depending on your risk appetite and growth plans.
• Optimization and scaling
  After scale is achieved, Nexdigm UAE helps drive continuous improvement—leveraging standard processes, automation, and analytics to optimize resources and enhance service quality while keeping costs under control across your global shared services and GCC footprint.

Why a UAE-Based GCC Creates an Edge?

• Team management
  A centralized UAE-based team reduces the need for headquarters to manage multiple country teams, easing coordination, HR management, and uniform policy implementation across regions through a more cohesive global shared services environment. ​
• Cross-national operations
  For companies operating across the Middle East, Africa, Europe, and Asia, differences in time zones, cultures, and languages can complicate service delivery. A GCC in the UAE helps standardize processes, improve accuracy, and streamline reporting while staying close to key markets.
• Flexibility and scalability
  Centralized operations make it easier to ramp teams up or down as business cycles shift. Work becomes process- and platform-driven rather than person-dependent, enabling smoother deployment of technology and automation within your global capability center and shared services framework. ​
• Hybrid shared services model
  Many organizations finally adopt a hybrid structure: a lean, strategic team stays close to the business, while high-volume, rules-based work is migrated to a UAE-based GCC or shared services setup. This model blends business intimacy with scale, control, and efficiency.

You can choose an engagement model that fits your context, whether Nexdigm UAE helps you design the GCC, build and transition it, or manage and optimize it over time as part of a holistic global shared services and global capability center strategy.